IT Assistant

Job Summary:

DocuWare Corporation is seeking an IT Assistant for an exciting and challenging position in a growing and successful international Software Company.  This role will support the IT Operations team with daily IT tasks.  This is a full-time position, however, a part-time option may be available.

Essential Duties:

  • Responsible for activities related to Windows systems administration - installing, configuring and maintaining workstations using Web and Cloud technology.
  • Configures network components and associated services.
  • Performs network troubleshooting to isolate and diagnose common network problems.
  • Upgrades network hardware and software components as required.
  • Provides users with network technical support.
  • Responds to needs and questions of users concerning their access of network resources.
  • Establishes network users, user environments and security for networks being installed.
  • Support the IT Operations team and the Senior IT Administrator with daily IT requests like installing computers, solving helpdesk tickets.
  • Setup new computers for new colleagues and make sure that the technical equipment is prepared in time.
  • Procures the necessary hardware timely, manages the ordering and delivery processes, and manages the hardware and software inventory.


  • High School Diploma.  Technical School or Associate's Degree a plus.
  • Minimum of 1 year experience supporting, installing and configuring Windows and software.
  • Possess a thorough understanding of TCP/IP networking.
  • Ability to comprehend, analyze and research problems.
  • Excellent communication and people skills.
  • Organized and detailed.

Compensation and Benefits:

  • Competitive hourly rate, commensurate with experience
  • Full-time employees only are offered a benefits package that includes medical, dental, vision, 401(k) match, profit sharing and paid time off.

Please email all cover letters and resumes to HR [dot] Americas [at] DocuWare [dot] com

DocuWare Corporation, 35 Thorpe Ave., Suite 201, Wallingford, CT 06492