Implementation Specialist - Professional Services

The Implementation Specialist is responsible for the planning and implementation of DocuWare Kinetic Solutions (DWKS) projects. Together with the DWKS department, feedback on implementations will be exchanged and reworked.  Will be the interface between the Professional Services and DWKS departments.  In addition to implementing DWKS, the incumbent takes on projects with a technical background.  This is an inhouse role based at our New Windsor, New York office.

Essential Duties

DWKS Project:

  • Project planning and preparation with RSD/ADP/Customers
  • Implementation of DWKS projects
  • Remote installs
  • Meeting and implementing change requests
  • Interface to the DocuWare Kinetic Solutions Department
  • Optimization of DWKS in coordination with the DWKS department

Project Implementation:

  • Planning and implementation of enhancements and upgrades as well as special maintenance tasks where deep technical background is needed
  • Remote implementation
  • Perform technical training for users and administrators as well as colleagues
  • Planning and coordinating appointments with customers and partners
  • Testing of processes/workflows to ensure high quality before project handover to the customer
  • Support of professional services team, assistance in obtaining and tracking professional services feedback sheets

Requirements

  • Bachelor's degree and 2-3 years' professional experience
  • Excellent process analysis and problem-solving skills as well as teaching skills
  • Product knowledge
  • High level IT knowledge (Windows Client & Server Operating Systems)
  • Excellent Teamwork & Communication skills
  • Enjoy personal customer contact

Compensation and Benefits:

  • Competitive salary; commensurate with experience
  • Excellent Benefits package includes: Medical, Dental, 401(k) match, Profit Sharing and Paid Time Off.

About DocuWare

DocuWare delivers document management and workflow automation software that enables you to digitize and optimize the processes that power the core of your business. By removing the tedious, manual tasks that drain your team’s energy, your knowledge workers are free to focus on the projects that drive productivity and profit. Set a new pace for business with DocuWare office automation solutions.

 Please email all cover letters and resumes to HR [dot] Americas [at] DocuWare [dot] com

DocuWare Corporation, 4 Crotty Lane, Suite 200, New Windsor, NY 12553