Customer Success Specialist - Fluent in Spanish

The Customer Success Specialist (CSS) is a full-time administrative position in our New Windsor, New York office.  The CSS is responsible for placing a high volume of calls in a call center environment.  He or she will provide skilled customer care to Spanish speaking DocuWare customers to promote positive product usage experiences; increase likelihood of expansion sales and successful annual renewal of maintenance and support contracts.

Essential Duties:

  • Place high volume of out-bound calls to DocuWare customers
  • Communicate with Spanish speaking customers to discuss their level of satisfaction and understand how DocuWare can improve their current level of satisfaction
  • Address customer concerns in a professional and helpful manner
  • Treat each problem with urgency and be quick to assist with resolution
  • Work with Authorized DocuWare Partners (ADPs) to win their cooperation with contacting ADP customers to reduce cancellation rate
  • Document all calls and customer communication in Microsoft CRM
  • Meet and exceed monthly call goals for established call categories
  • Follow-up on cancelled contracts to convince customers of benefits of keeping maintenance contracts current

Job Requirements:

  • High School Diploma
  • Bilingual in Spanish and English
  • 3 to 5 years' experience in high volume customer service call center
  • Excellent communication and people skills
  • Able to work in Microsoft products at a basic level
  • Organized and detailed
  • Able to work well within a team as well as individually
  • Professional demeanor
  • Ability to work well with members across internal departments
  • Team spirit, friendly personality

Compensation and Benefits:

  • Competitive salary; commensurate with experience
  • Benefits package includes: Medical, Dental, 401K, Profit Sharing and Paid Time Off

 Please email all cover letters and resumes to HR [dot] Americas [at] DocuWare [dot] com

DocuWare Corporation, 4 Crotty Lane, Suite 200, New Windsor, NY 12553